Return Policy

Thank you for shopping at Charcoal! Please review our return policy below.

1. Returns:
   We accept returns within 7 days of the original purpose unless the item specifies that it cannot be returned.
2. Refunds:
   Once we receive your return, a refund will be issued within 5 business days. The refund might not be 100%.
3. Exchanges:
   If you received a defective or damaged item, you can be entitled to a 40%-100% refund
4. How to Initiate a Return:
   To initiate a return, please contact our customer service team at zeehoe6178@gmail.com, make sure to title the email "Refund" to get refunded
5. Non-Returnable Items:
   Certain items are non-returnable, including personalized products and perishable goods.
   Please check the product description for any specific return restrictions.
6. Cancellations:
   If you wish to cancel your order, please contact us at zeehoe6178@gmail.com, make sure to title the email "Cancel" to get a cancel

Thank you for choosing Charcoal! We appreciate your business and strive to make your shopping experience enjoyable.

Charcoal
Email: zeehoe6178@gmail.com