Shipping Policy

Thank you for choosing Charcoal! Please take a moment to review our shipping policy.

1. Order Processing:
   All orders are processed within 1-2 business days.
   Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Rates:
   We offer competitive shipping rates based on the weight and destination of your order.
   Shipping costs will be calculated at checkout before you complete your purchase.
3. Order Tracking:
   Once your order has been shipped, you will receive a confirmation email with a tracking number.
   You can track your order by visiting our Order Tracking Page and entering your tracking number.
4. International Shipping:
   We offer international shipping to select countries.
   International shipping rates and delivery times vary. Please check the shipping options at checkout.
5. Customs and Duties:
   International orders may be subject to customs duties and taxes imposed by the destination country.
   The recipient is responsible for any additional charges incurred.
6. Delivery Issues:
   In the rare event of a delivery issue, please contact our customer service team at zeehoe6178@gmail.com, make sure to title the email "DI" to get answered.
7. Address Accuracy:
   It is the customer's responsibility to provide accurate shipping information.
   Please double-check your shipping address before completing your purchase.
8. Delayed Shipments:
   In the event of unexpected delays, Charcoal is not responsible.
9. Returns and Refunds:
   Please refer to our Return Policy for information on returns and refunds.

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