Terms and Conditions

Welcome to Charcoal! By using our website and making a purchase, you agree to the following Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

By accessing or using this website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree, please refrain from using our services.

2. Refund Policy

For all refunds, please review our Refund Policy. We reserve the right to determine eligibility for refunds according to the terms outlined there.

3. Return Policy

For product returns, please refer to our Return Policy. Ensure you meet all conditions outlined in the policy to initiate a return request.

4. Arbitration Agreement

By using this website or purchasing our products, you agree to resolve any disputes through binding arbitration. This means:

No Lawsuits: You waive your right to sue or bring class-action claims.
Arbitration Process: Disputes will be settled under the rules of the [insert arbitration organization, e.g., American Arbitration Association].
Governing Law: The arbitration will be governed by the laws of [your state/country].

5. Order Processing

Orders are processed within [X business days].
We reserve the right to cancel any order if there are issues with payment, inventory, or suspected fraudulent activity.

6. Pricing and Promotions

All prices are listed in [currency] and are subject to change without prior notice.
Discounts and promotions are valid only for the specified period and cannot be combined unless explicitly stated.

7. Shipping and Delivery

Delivery timelines may vary depending on your location. Refer to our Shipping Policy for more details.
We are not responsible for delays caused by third-party couriers, customs, or unforeseen circumstances.

8. User Accounts

You are responsible for maintaining the confidentiality of your account and password.
You agree to provide accurate and up-to-date information during account registration.

9. Intellectual Property

All content on this website, including logos, images, text, and designs, is the property of [Your Store Name] and is protected under applicable copyright and trademark laws. Unauthorized use is strictly prohibited.

10. Limitation of Liability

We are not responsible for any direct, indirect, or consequential damages arising from the use of our products or services, except as required by law.

11. Privacy

Your personal information is governed by our Privacy Policy. By using our services, you consent to the collection and use of your information as described.

12. Termination of Use

We reserve the right to terminate your access to our website or cancel orders at our discretion, particularly in cases of policy violations, fraudulent activity, or misuse of our services.

13. Changes to Terms and Conditions

We may update these Terms and Conditions from time to time without prior notice. Any changes will be posted on this page, and continued use of the website implies your acceptance of the revised terms.